FREQUENTLY ASKED QUESTIONS

You can book directly through our website or by phone. A 25% deposit is required to confirm your booking.

Yes. A 25% deposit is required at the time of booking. Only after payment is received will your appointment be officially confirmed.

Yes, you can reschedule or cancel with at least 48 hours’ notice. Otherwise, the deposit will not be refundable.

If you arrive late, we may need to shorten your service time or reschedule your appointment. We recommend arriving at least 5 minutes early.

No. In case of a no-show without notice, the 25% deposit is non-refundable.

We offer exclusive one-to-one appointments, dedicating time to each client individually. The deposit ensures mutual respect and commitment to the reserved time.

We include personalised consultations as part of your service appointment. Separate consultations without services may carry a dedicated fee.

We use only premium professional products selected for their quality and performance, including Olaplex, CPR, Redken, and high-end Italian brands.

Absolutely. Every treatment is fully customised after an in-depth consultation, respecting your hair’s structure and personal beauty goals.

You can expect a dedicated, personalised, and private experience — no crowds, no double bookings — just pure one-to-one attention and visible results.

Yes. If there is an issue with the service itself, we will offer a free correction. However, a change of mind is not considered a valid reason for a refund.

According to Australian Consumer Law (ACL), refunds apply only in cases of "major issues." Our first priority will always be to offer a correction.

We mainly focus on exclusive, bespoke services. However, special promotions are occasionally available for Capri Club members.

To preserve a calm, one-to-one experience, we kindly ask clients to attend alone unless otherwise agreed in advance.

We bring Italian expertise to Sydney, blending international experience, visible techniques, personalised consultations, and a unique, couture approach to beauty. Every client is truly one of a kind.

We work with premium professional brands from Europe and Australia, carefully selected for their quality and performance like Wella, Alfaparf Milano, Redken, Matrix, De Lorenzo, CPR, Kevin Murphy and more.

Yes, you can purchase our salon products online – but please note that all orders must be picked up in person at the salon.

Yes! Our products are available for everyone, whether you’ve had a service with us or not.

At the moment, we don’t offer delivery – all online orders must be picked up in-salon.

Yes, we’re happy to help you choose the right products for your hair type and goals.

Yes, we stock professional treatments specifically designed for bleached, damaged, or chemically treated hair.

Due to hygiene reasons, opened products are non-refundable. If you’ve purchased the wrong item, contact us as soon as possible.